CardValet® Card Control for Eastex Credit Union Members
Take control of your spending and protect your account with CardValet® from Eastex Credit Union.
Available to Eastex Visa® cardholders, CardValet gives you real-time control over your debit or credit card, right from your smartphone.
Whether you’re at home in Southeast Texas, traveling, or just managing everyday purchases, CardValet helps you monitor activity, reduce fraud risk, and set custom spending controls that fit your lifestyle.
What Is CardValet®?
CardValet® is a mobile card management app that lets you control how, when, and where your Eastex Credit Union card is used.
With CardValet, you can instantly manage your card settings, receive alerts, and take action if your card is lost, stolen, or being used unexpectedly.
It puts powerful card security and spending controls directly in your hands.
Benefits of CardValet®
Real-Time Transaction Alerts
Stay informed with instant notifications every time your card is used, helping you quickly detect unauthorized activity.
Turn Your Card On or Off Instantly
If your card is misplaced, you can temporarily disable it and turn it back on once it’s found, no need to call or visit a branch.
Location-Based Controls
Set geographic boundaries so your card only works in approved locations, helping reduce fraud risk when traveling or shopping locally in Southeast Texas.
Merchant Type Controls
Customize where your card can be used. For example, you can allow grocery purchases while restricting restaurant or online transactions.
Spending Limits
Set daily, weekly, or per-transaction limits to help manage your budget and prevent overspending.
Greater Security & Peace of Mind
CardValet® gives you greater visibility into your card activity and more control over your account at all times.
Why Use CardValet®?
CardValet is especially useful for:
- Everyday budgeting
- Fraud prevention
- Travel security
- Parents managing teen spending
- Lost or misplaced card situations
- Monitoring account activity in real time
For Eastex Credit Union members across Hardin, Jasper, Orange, and Tyler, Newton County, it adds an extra layer of financial confidence and control.
Frequently Asked Questions
CardValet® is a mobile app that allows Eastex Credit Union members to manage and control their debit and credit card usage in real time.
Yes. CardValet® uses secure authentication and encryption to help protect your financial information and card activity.
Yes. You can instantly disable your card through the app to prevent unauthorized transactions.
No. CardValet® is offered as a free benefit for Eastex Credit Union cardholders.
Yes. You can set customized limits for transactions to help manage spending and reduce fraud risk.
Yes. You can restrict usage by location, merchant type, or transaction category.
Yes. CardValet® is a mobile app available for compatible iOS and Android devices.
Yes. You can receive real-time push notifications for card activity even when you are not actively using the app.
Yes. You can adjust location settings to allow or restrict usage while traveling.
Why Choose Eastex Credit Union Card Control Tools?
At Eastex Credit Union, we are committed to providing our Southeast Texas members with modern banking tools that enhance security, convenience, and financial control.
With CardValet®, you get:
- Local support you can trust
- Advanced card security tools
- Real-time control over spending
- Easy mobile access anytime
- Greater peace of mind for everyday banking
Take Control of Your Card Today
Download CardValet® and start managing your Eastex Credit Union Visa® card with confidence.
Visit Eastex Credit Union or download the CardValet® app to get started today.
CardValet FAQ’s
CardValet® works with the most recent mobile operating software as well as two past generations of Android™ and iPhone® devices.
No. CardValet® currently only supports credit cards.
The app automatically logs the member off after 10 minutes of inactivity.
“Spent on card this month” displays the total amount that is calculated from the cumulative spending on all managed cards in the month to date. At the end of every month, the system automatically resets the monthly spending amount to zero (0). Deposits and refunds are deducted from the total.
Each time you enter an incorrect username or password, the message displays. After the third failed attempt, your account will be disabled. For security reasons, the message will continue to display even if the you enter the correct username/password. If you reach this point, you will need to click Forgot Password and be taken through a self-service path to reset.
Yes. You can register multiple cards within a single CardValet® app. Additional cards can be added within the Menu>Manage Portfolio>Add Card screen.
The primary device is used to track the GPS for My Location and all alerts will be sent to the primary device.
If the card number is new, then you must add the new card number to your profile. You may unmanage the old card by accessing Manage Portfolio.
If not received, then you should first check your spam or junk folder belonging to the email address used when registering. The email is from Elastic Email On Behalf Of Eastex Credit Union. The security token via email expires after 15 minutes.
The My Location and alerts will check to ensure the merchant location is within a 5-mile radius of the device set as primary within CardValet®. These controls impact card present transactions only and internet transactions are not impacted.
CardValet® ignores location information that is more than 8 hours old. So, if your phone is off for more than 8 hours, My Location controls will not take effect, and the transaction will not be denied on the basis of the old location information.
CardValet® performs a proximity check at the granularity of ZIP code or city, so if the place you are doing a transaction at is close to home then the transactions will still go through.
My Location is only effective for the enrolled member. To limit the dependent’s card, you can use the Region Location feature. You can set up to 3 regions using the map to designate the area. The regions are effective for all those using the same card number.
Yes. International transactions can be blocked using the Block International location control. Transactions will be limited to the United States.
No. The location controls are applicable to in-store transactions only.
When performing an edit check on My Location and My Regions, CardValet® compares the geographic location of the mobile device as well as the Merchant’s information that is sent within the transaction. It is possible for the merchants to be an address other than the physical location of the merchant, such as their Corporate or Regional address.
No, authorized recurrent payments will continue to process.
You can set the Do Not Disturb time, which will suppress notifications during the set time. Do note that some notifications will still be delivered, for example any transaction denial or any transactions that is a card-present authorization.
CardValet® alerts are sent as push notifications to the phone. The alerts also display under Messages in the CardValet® app.
Even if the balance has fallen below the threshold that has been set, it is only updated when the member logs into the app or taps Refresh, which then triggers the alert.
Yes. The app shows the last 50 card-based transactions posted within the last 30 days.
Some merchants will preauthorize the card for an amount that may be larger than the actual purchase. In this instance, an amount over $50.
Amount controls are only invoked during the time of authorization. In some cases, gas stations only preauthorize for $1 when the actual amount may be more.
CardValet® only shows transactions performed with the attached cards. It will not show any other transactions including but not limited to teller transactions or bill pay.